Understanding your energy bill
Explore each section of your bill to better understand your charges.
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Managing your energy account is easier than ever with our quick help video series. Whether you're new to our services or need a quick refresher, these short, easy-to-follow videos offer clear, practical guidance on the topics that matter most — including answers to our most frequently asked questions.
Payment options and support
From flexible payment options to financial assistance, our guide walks you through it all.
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Signing up with SmartSwitch
Discover how easy it is to get a quote and sign up with SmartSwitch in just a few minutes.
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Migrating to a new billing platform
Our new billing platform provides a more streamlined and efficient experience.
Watch nowStill need help?
If you can’t find the answer, please get in touch.
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09 Dec, 2022
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Net zero – Help & advice for small businesses
02 Aug, 2022
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UK set to implement market-wide half-hourly settlement for SME’s
Market updates
24 Jul, 2024
6 min
Small-medium business
If you're a small-medium business, you're in the right place.
Am I a small-medium business?
- < 300,000 kWh annual volume
- < £50k annual spend
Existing small-medium business customer?
Large business
If you're a generator or a commercial and industial (C&I) business you should visit our SmartestEnergy Limited website.
Am I a large business?
- 300,000 kWh+ annual volume
- £50k+ annual spend
Existing large business customer?