Switching business energy suppliers

Start by requesting a personalised business energy quote online through SmartSwitch or by speaking with one of our energy advisors. 

To provide an accurate quote, we'll typically need: 

- Your business address
- Details of your current supplier
- Recent energy usage information
- Your MPAN (electricity) or MPRN (gas), if available 

We'll provide a range of options based on your business requirements, including fixed-price contracts and renewable electricity products. 

Our team can help you understand the different options available so you can choose a solution that works for your organisation's budget and sustainability goals. 

Once you've selected a contract, we'll ask for some business details and complete a credit check. 

To be eligible, businesses generally need: 

- At least one year of trading history
- No active CCJs
- A minimum credit score requirement 

Once your application has been approved, we'll contact industry parties to begin the switching process. 

We'll also send you a welcome pack confirming: 

- Your contract details
- Supply information
- Payment arrangements
- Your expected start date 

In some situations, your existing supplier may object to the transfer. 

Common reasons include: 

- Outstanding balances
- Existing contractual obligations
- Incorrect business details 

If this happens, we'll let you know and explain the next steps. 

As your switch date approaches, we'll ask you to provide a meter reading. 

This helps ensure:

- Accurate billing
- A smooth transfer between suppliers
- Correct opening and closing balances 

Once your switch is complete, you'll become a SmartestEnergy Business customer. 

There'll be no interruption to your electricity or gas supply because the physical infrastructure remains the same. Only the company responsible for supplying and billing your energy changes.

Once your supply is live, we'll provide access to SmartWeb, our online account management platform. 

SmartWeb gives you greater visibility and control over your business energy account, allowing you to: 

- Submit meter readings
- View and download invoices
- Track your energy consumption
- Access account and contract information
- Manage multiple sites from one place, where applicable
- Monitor your business energy usage more effectively 

Having access to your account online means you can quickly find the information you need, whenever you need it. 

After your supply start date, you'll receive your first invoice from SmartestEnergy Business. 

Your invoice will be based on:

- Your opening meter reading
- Your agreed contract rates
- Your energy usage during the billing period 

We'll provide clear, transparent billing information so you can understand exactly what you're paying for. 

If you have any questions about your invoice, our customer support team will be available to help explain charges, payment arrangements and account information. 

To help you get the most from your business energy supply, we'll arrange for the latest smart meter technology to be installed approximately 4 to 8 weeks after your switch is completed. 

A smart meter can provide a range of benefits, including: 

- Automatic meter readings
- Reduced estimated bills
- More accurate energy monitoring
- Better visibility of your business energy usage
- Greater insight to support energy efficiency initiatives 

We'll contact you to arrange a convenient installation appointment and support you through the process. Most installations are completed quickly and with minimal disruption, helping you start benefiting from smarter, more accurate energy management sooner.